We want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s what you need to know:
- Eligibility for Returns: Items must be returned within 30 days of delivery in their original condition—unworn, unwashed, and with all tags attached.
- Non-Returnable Items: Sale items, gift cards, and personalized products are non-refundable.
- How to Return: To initiate a return, email us at comfortablecasuals.com with your order number and reason for the return. We will provide you with instructions and a return address.
- Return Shipping Costs: Customers are responsible for return shipping fees. We recommend using a trackable shipping method, as we cannot guarantee receipt of your return.
- Refunds: Once we receive your returned item, we’ll process your refund to your original payment method within 5-7 business days. Original shipping costs are non-refundable.
- Exchanges: Need a different size or color? Contact us at comfortablecasuals.com to arrange an exchange. If the item you want is unavailable, we’ll issue a refund.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery at comfortablecasuals@gmail.com with photos of the damage, and we’ll assist you with a replacement or refund.
For any questions about your return, please contact us at comfortablecasuals@gmail.com or call us at 805-526-4590.